Monday, May 16, 2011

My Lovely Response from Burgess

All I am going to say is:
How annoying.

"We are sorry to hear that you are unable to return the original shipping
labels. The guarantee is VOID unless the original shipping label is

However, we are willing to make a single EXCEPTION and send a replacement
order if you will send us a COPY OF YOUR CANCELED CHECK or CHARGE CARD
STATEMENT as proof of purchase. You will need to send this information via
mail. Please include a letter that states you no longer have the shipping
label and are therefore sending the proof of purchase in its place. Also
include a full list, by item and quantity, of what item(s) need to be

This is a single exception and applies only to nursery stock and not
replacement orders.
Thank you,
Customer Care Department "

And that I'm moving, I dont have time for this.

1 comment:

  1. Good grief. Looks like Burgess belongs on the list of "Do Not Use!" gardening companies.

    You should submit this to the Consumerist if you want to make more people aware.