Thursday, May 26, 2011
I have used Michigan Bulb Company for the last few years and they continue to impress me. Though I can complain away about other companies, they have always been a solid, good-service company. They offer a wide variety of plants, bulbs, pre-selected gardens, vines and things of the like. I have found new fun things on their website every year. They also offer specials every day or weekly that blows me away. Order $80 and pay $40, free shipping, 67% off half of their inventory, and they mean 67%, it's not marked up and then dropped, I've watched for this kind of thing. Their shipments always come in good condition and with "extra care" packaging. I just can't say enough good things about them.
As oppose to Burgess who I have put in the "don't buy from" pile of seed and plant companies, Michigan Bulb Co. offers lifetime guarantee on their plants. This is directly from their webpage and is exactly how it works:
"Michigan Bulb Company's Risk-Free Lifetime Guarantee
If you're not happy with any item you order from us, notify us anytime for a full refund or replacement, whichever you prefer.
What's more, any item that does not grow and flourish to your complete satisfaction will be replaced free--with no time limit--for as long as you garden."
I have taken them up on this and everytime I get a responce by the end of that day at least with no complaints, questions or requirements. All I have to do is email them with "Hey MBC, my plant has died, could you replace it" and within hours I get a "Sure Tina, sorry for the problem, here's your order number, they'll be shipped tomorrow." That is how customer service should work. Easy Peasy.
Michigan Bulb Co. I love you.