Michigan Bulb Co.- One of My Favorites

I have used Michigan Bulb Company for the last few years and they continue to impress me. Though I can complain away about other companies, they have always been a solid, good-service company. They offer a wide variety of plants, bulbs, pre-selected gardens, vines and things of the like. I have found new fun things on their website every year. They also offer specials every day or weekly that blows me away. Order $80 and pay $40, free shipping, 67% off half of their inventory, and they mean 67%, it's not marked up and then dropped, I've watched for this kind of thing. Their shipments always come in good condition and with "extra care" packaging. I just can't say enough good things about them.

As oppose to Burgess who I have put in the "don't buy from" pile of seed and plant companies, Michigan Bulb Co. offers lifetime guarantee on their plants. This is directly from their webpage and is exactly how it works:

"Michigan Bulb Company's Risk-Free Lifetime Guarantee

If you're not happy with any item you order from us, notify us anytime for a full refund or replacement, whichever you prefer.

What's more, any item that does not grow and flourish to your complete satisfaction will be replaced free--with no time limit--for as long as you garden."

I have taken them up on this and everytime I get a responce by the end of that day at least with no complaints, questions or requirements. All I have to do is email them with "Hey MBC, my plant has died, could you replace it" and within hours I get a "Sure Tina, sorry for the problem, here's your order number, they'll be shipped tomorrow." That is how customer service should work. Easy Peasy.

Michigan Bulb Co. I love you.

My Lovely Response from Burgess

All I am going to say is:
How annoying.

"We are sorry to hear that you are unable to return the original shipping
labels. The guarantee is VOID unless the original shipping label is
returned.

However, we are willing to make a single EXCEPTION and send a replacement
order if you will send us a COPY OF YOUR CANCELED CHECK or CHARGE CARD
STATEMENT as proof of purchase. You will need to send this information via
mail. Please include a letter that states you no longer have the shipping
label and are therefore sending the proof of purchase in its place. Also
include a full list, by item and quantity, of what item(s) need to be
replaced.

This is a single exception and applies only to nursery stock and not
replacement orders.
Thank you,
Customer Care Department "

And that I'm moving, I dont have time for this.